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This file discusses how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers must claim as soon as possible online through the Services Australia website.

To get approved for JSP a person must:

- be of qualifying age for JSP Australian residence requirements for JSP

be out of work, and
searching for work and going to take part in activities that increase their chances of discovering a job, or
unable to work, study or try to find work due to medical condition, health problem or injury, or
used or studying complete time and are unable to undertake these due to a medical condition, disease or employment injury and work or study to return to

If the customer has actually indicated they are unable to work due to a short-term inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours per week, and
their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, however their income has actually reduced. See Rates and Thresholds.

In all cases, examine if the consumer is qualified to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being qualified they must offer their checking account balances, proof of income and employment separation details.

Customers can start an early claim online. They will have the ability to complete Your individual information, Your situations and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to answer in the online claim.

Customers can not complete Review and Confirm, Next steps or submit the claim online till within 2 week of being qualified for JSP. They will get a pointer alert 14 days before the eligibility date.

An apprehended person might lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the client is certified but not payable when they declare.

Customers moving from an existing income assistance payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers should develop a myGov account and link their Centrelink online account to it.

Once the customer has connected their Centrelink online account to myGov, to begin an online claim for JSP they must:

- indication in to myGov and gain access to their connected Centrelink online account
ensure their individual details are proper. From the menu, choose the My details > Personal and contact information > My profile to make updates
from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a reduced question set as part of their online claim if they are:

- currently in invoice of an income support payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job is provided to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their existing payment.

The task will enable the customer to carry out a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients considered not able or inappropriate to complete an online claim or nominees. ACC should likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC means:

- the customer can begin a claim online and a Service Officer can take it over, or
a Service Officer can help a customer start a claim which can then be finished by the consumer in their Centrelink online account

Remote consumers

If the client lives in a remote location and generally utilizes a representative, Remote Service Centre, or phone to do business and is unable or unsuitable to complete an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for identified remote clients.

The customer should have:

- the remote indicator revealing on the Customer Overview, or
a domestic address in a remote place

To check the address remains in a remote location:

- browse the town name in Office Locator
see the Towns Result List
see the Remoteness column

Customers with nominee arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim first. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a candidate is declaring on behalf of an individual, motivate the nominee to assist the individual claim JSP utilizing the person's Centrelink online account. If the nominee is unable or employment reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it may not be affordable for a consumer to finish all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Transferring to a Location of Lower Employment Prospects (MALEP) assessments.

If the client has moved address within the previous 26 weeks, Services Australia need to determine if they have minimized their work potential customers by moving to a new place.

If this is the case, the Service Officer need to investigate a possible MALEP employment associated exclusion period.

Unemployed due to a voluntary act or misconduct

If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have occurred.

Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to recognize a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job candidates undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Labor force Australia or other professional supplier, will have an initial appointment booked during the Participation Interview. Attending this first supplier consultation is understood as the job seeker's RapidConnect requirement.

For the most part, conference RapidConnect requirements will identify the start date of the task seeker's income support payment. Note: this undergoes task candidates satisfying any waiting durations and credentials requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job seekers to the Workforce Australia online employment service. This omits job hunters living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been getting an earnings support payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will automatically determine this and apply the appropriate rate for eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to clients during their online claim. Employer information, name and ABN, will exist to the consumer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the company within the claim. If a consumer validates the company, as soon as on payment, STP pre-filled income will exist to the consumer when they report. If the customer does not confirm the employer, as soon as on payment, the STP employer may provide to the customer once again when they report.