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This document describes how an individual can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should declare as soon as possible online through the Services Australia site.

To get approved for JSP an individual need to:

- be of qualifying age for JSP

satisfy Australian home requirements for JSP
be unemployed, and
trying to find work and going to take part in activities that increase their chances of finding a job, or
not able to work, study or look for work due to medical condition, disease or injury, or
employed or studying full time and are unable to undertake these due to a medical condition, illness or injury and have a job or study to return to

If the client has actually indicated they are not able to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours weekly, and
their income falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours each week, however their income has actually decreased. See Rates and Thresholds.

In all cases, inspect if the client is qualified to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being qualified they must provide their savings account balances, proof of earnings and employment separation details.

Customers can start an early claim online. They will have the ability to complete Your personal details, Your situations and Your financial details.

If making an early claim after a break in payment of 39 weeks or employment less, the consumer will have less concerns to respond to in the online claim.

Customers can not finish Review and Confirm, Next actions or send the claim online till within 2 week of being qualified for JSP. They will get a suggestion alert 2 week before the eligibility date.

A detained individual might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the client is certified but not payable when they claim.

Customers transferring from an existing earnings support payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers must develop a myGov account and link their Centrelink online account to it.

Once the consumer has linked their Centrelink online account to myGov, to start an online claim for JSP they must:

- check in to myGov and access their linked Centrelink online account
guarantee their personal details are proper. From the menu, select the My information > Personal and contact information > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a set as part of their online claim if they are:

- currently in invoice of an income support payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task is presented to the client on their Centrelink online account homepage as much as 28 days prior to losing certification for their present payment.

The job will enable the client to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed unable or unsuitable to complete an online claim or candidates. ACC should likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC indicates:

- the consumer can start a claim online and a Service Officer can take it over, or
a Service Officer can help a customer begin a claim which can then be finished by the consumer in their Centrelink online account

Remote clients

If the customer resides in a remote location and usually utilizes a representative, Remote Service Centre, or phone to do service and is not able or inappropriate to finish an online claim, the consumer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote clients.

The client needs to have:

- the remote indicator revealing on the Customer Overview, or
a property address in a remote place

To check the address is in a remote location:

- search the town name in Office Locator
see the Towns Result List
view the Remoteness column

Customers with nominee arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decline the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, motivate the candidate to assist the individual claim JSP using the person's Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it might not be reasonable for a client to finish all Required jobs prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, Services Australia need to figure out if they have reduced their employment potential customers by moving to a brand-new location.

If this holds true, the Service Officer must investigate a possible MALEP work related exemption period.

Unemployed due to a voluntary act or misconduct

If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to recognize a non-compliance occasion has occurred.

See Unemployment due to a voluntary act or employment misconduct.

RapidConnect

Most job hunters undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a referral to a Labor force Australia or other professional supplier, will have an initial visit scheduled during the Participation Interview. Attending this first service provider consultation is understood as the job hunter's RapidConnect requirement.

For the most part, meeting RapidConnect requirements will identify the start date of the job candidate's income support payment. Note: this undergoes job hunters satisfying any waiting periods and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new task hunters to the Workforce Australia online employment service. This excludes task hunters residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been getting an earnings support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will instantly determine this and apply the appropriate rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may present to customers during their online claim. Employer information, name and ABN, will exist to the customer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the company within the claim. If a customer validates the employer, as soon as on payment, STP pre-filled earnings will exist to the consumer when they report. If the client does not validate the company, once on payment, the STP employer might provide to the consumer again when they report.